To make a security key your required second step, enroll in Advanced Protection. If you turn on 2-Step Verification and sign in on an eligible phone, you can get Google prompts. Require a security key as your second step
This code helps make sure you can access that email address or phone number. To enter a code sent to your email address or phone number.To enter an email address or phone number where you can be reached.Use these tips to answer as best you can. You'll be asked questions to confirm you own the account. Because of this added security, it can take 3-5 business days for Google to make sure it’s you.įollow the steps to recover your account. If you don’t have another second step or forgot your password Important: 2-Step Verification requires an extra step to prove you own an account. You may want to get an extra key you can keep in a safe place. Follow the steps to remove the lost key from your account.Sign in to your Google Account with your password and your other second step.If you don’t have a backup security key, follow the steps to recover your account. Important: If you added Advanced Protection to your account, you can only use a backup security key. A registered computer where you chose not to be asked for a verification code.A backup security key you’ve added to your account.My security key was lost or stolenĬhoose the right steps to get back into your account, based on if you set up another second step, like: If you're having trouble, try the tips to complete account recovery steps. If you are not an account owner, contact your account owner to ask them to remove two-step authentication for you.If you can’t sign in, follow the steps to recover your account.Once we confirm your identity, you’ll be able to sign in using your password. For security purposes, you will be asked to provide detailed information to confirm your identity. If you are an account owner, submit a request through the account recovery form.If you do not have your backup code OR your authorized two-step authentication device
If you suspect that your backup code may be compromised, go to your two-step authentication settings and regenerate a new one as soon as possible.
A backup code for two-step authentication can be used to disable the feature on your account if you lose your devices used for the second authentication step.